Privacy Policy
Last updated: 1 May 2025
1. Who We Are
Dog Grooming Near Me ("we", "us", "our") operates the website doggroomingnearme.co.uk. We are the data controller for personal data processed through this platform.
Contact: privacy@doggroomingnearme.co.uk
2. Data We Collect
From visitors (dog owners):
- Search queries (location terms, postcodes) — not linked to your identity
- IP address and browser information for security and analytics
- Cookies (see Section 6)
From registered users:
- Email address, name, and profile information (via Clerk authentication)
- Review content you submit
From business owners:
- Business name, address, phone, email, website
- Photos you upload
- Billing information (processed by Stripe — we do not store card details)
- Lead analytics (clicks, views, WhatsApp contacts)
3. How We Use Your Data
- To provide and improve the directory service
- To display business listings to dog owners searching in your area
- To process subscription payments via Stripe
- To send transactional emails (listing approval, billing receipts)
- To detect and prevent fraud and spam listings
- To generate anonymised analytics about platform usage
Our legal bases under UK GDPR are: Contract (subscription services), Legitimate interests (platform security, analytics), and Consent (marketing emails, optional).
4. Third-Party Services
- Clerk — authentication and user management. Privacy Policy
- Stripe — payment processing. We share only what's necessary for billing. Privacy Policy
- Google Maps API — location services and map display. Privacy Policy
- Vercel — hosting and edge delivery. Data may be processed in the EU/EEA.
5. Data Retention
- Account data: retained while your account is active, deleted within 30 days of account closure
- Business listings: retained while the subscription is active or the listing is claimed
- Payment records: retained for 7 years to comply with HMRC requirements
- Analytics data: retained for 24 months in anonymised form
6. Cookies
We use the following cookies:
- Essential cookies: Authentication session tokens (Clerk). Required for the site to function.
- Analytics cookies: Anonymised visitor analytics. You may opt out.
- Google Maps: Required to display interactive maps on listing pages.
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you (Subject Access Request)
- Correct inaccurate data
- Request erasure ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, email privacy@doggroomingnearme.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Contact & DPO
For privacy-related enquiries or to make a data subject access request: